How we work
Built inside your practice, not shipped to it.
A FirstOps team works inside your practice, picks one number with you, and moves it. Then the next.
Learn the practice
We start in your practice, with the people who do the work. We leave with a short list of where the day’s time and the month’s money go.
Pick the number
Together we choose one measure the practice cares about and can see, such as denied dollars recovered this month.
We agree how it is counted before anything is built. Pricing follows that number, not seats or licenses: the better it moves, the better we do.
Build it with you
We connect to your systems under a BAA, build the first workflow, and run it beside your team. Every action is logged and reviewable.
Pick the next
Once the first number moves, your team runs what was built and we start the next.
The plan
Which workflow firstis a strategy question,not a technical one.
The first one is chosen for what it makes possible next: it shows your team the records can be trusted, gets them used to reviewing the work, and earns the second. We shape that order with you and revise it as the practice changes.
Which problems
The ones your people would hand off first, where the time and money leak is largest and the record already exists.
What order
One number at a time. Each workflow starts from the data and the habits the last one built.
How the practice changes
Staff move from doing the repetitive work to supervising it. Managers see the whole operation each morning instead of hearing about it a week late.
What you give us
Access
Read-only access for Knowledge to your scheduling, billing and call records. Agents write only what your team has agreed, such as bookings.
A few hours
From the people who do the work, spread over our first week with you. We learn the practice from them, not from a questionnaire.
Someone who can say yes
To the number, and to what goes live.
Who shows up
A deployment team, inside your practice.
The people who build it are the people who answer for it. They sit with the people who do the work, build on the systems you run, agree the number with you, and report it with the records behind it. Not a remote vendor.
Makes it work
Builds the workflow into your systems and fixes what breaks.
Makes it count
Agrees the number, counts it the way you would, and shows the records behind it.
Hands it over
Your team supervises from the first day and runs it when the number has moved.
What we will not do
Send anything to a payer outside the rules your team has set.
Replace your systems, or ask your staff to change the screens they use.
Report a number we cannot show you the records behind.
Start with one number.
The one thing about your practice you most want to move. We show you where it stands, from your own records.
BAA first. No login. Nothing to buy.